Business details and policy decisions are awaiting owner confirmation. Marked placeholders must be completed before publication or PayHere review.
Agreement and eligibility
By placing an order, you agree to these Terms and acknowledge our Privacy Policy, Refund & Cancellation Policy and Delivery & Fulfilment Policy. The person placing the order must be an adult with authority to provide the information and authorise payment. Mandatory rights under applicable law are not excluded.
Our services
Surprisewala offers surprise packages, scheduled experiences and customised arrangements, including cakes, gifts and flowers where included in the selected package or agreed quote. Review the actual package inclusions. Images illustrate the service and do not add items that are not included in the description.
Prices and availability
Published fixed package prices are in LKR. Custom packages and cakes require a quote. Existing packages state that extra charges apply outside Colombo; confirm any location-specific charges before agreeing to the final arrangement. A selected date or time is a request until availability is confirmed. Any promotion must have stated eligibility and conditions.
Placing and confirming an order
Provide accurate customer and recipient details, location, occasion, date, time and instructions. WhatsApp submission is a booking request subject to team confirmation. A payment receipt confirms payment status, not acceptance of an unavailable time slot or an unconfirmed custom quote. Contact us if you do not receive booking confirmation.
Customer responsibilities
You are responsible for obtaining appropriate permission to share recipient information and for arranging lawful, safe access to the surprise location. Keep contact numbers reachable and communicate restrictions or special requirements. Do not submit unlawful, abusive or misleading instructions.
Payments and authorisation
Online payments, when enabled, are processed through PayHere. You must be authorised to use the payment method. Pending, failed or cancelled payments are not treated as paid. Only a verified provider notification confirms online payment in our records. Do not retry a pending payment until its status is checked with support. Bank or other arrangements require separate confirmation by our team.
Order changes and cancellations
Request date, time, location or package changes promptly. Availability, preparation already completed and third-party commitments affect what can be changed. Any revised charges must be explained before you agree. Refunds, rescheduling and cancellations are governed by the linked Refund & Cancellation Policy.
Custom items and substitutions
Personalised wording, cake options and bespoke arrangements must be checked before preparation. If a listed item becomes unavailable, we will seek agreement on an appropriate substitute or alternative resolution. We do not claim a right to silently replace a materially different service.
Fulfilment and outside delays
Accurate addresses, reachable contacts and recipient access are necessary. Traffic, weather, venue restrictions and third-party disruptions can affect timing. We will communicate practical alternatives when possible. Read our Delivery & Fulfilment Policy for scheduling and unsuccessful attempts.
Website use and intellectual property
Branding, original content and media remain owned by their respective rights holders. Do not copy them without permission, interfere with the website, bypass access controls, submit fraudulent orders or misuse personal information. Suspected fraud may require verification or suspension of a transaction.
Responsibility and disputes
We remain responsible for obligations imposed by applicable law. Liability and remedies depend on the circumstances; nothing here excludes mandatory consumer rights. Contact support first with your order reference and supporting information so we can investigate fairly. Third-party services have their own terms, without removing obligations Surprisewala owes for its agreed service.
Governing law and updates
The website describes Surprisewala as operating in Sri Lanka and uses LKR. These Terms are intended to be governed by Sri Lankan law, subject to applicable mandatory protections. The owner must confirm the contracting legal entity and jurisdiction before publication. Changes apply prospectively and will be dated on this page.
Here to help
Surprisewala · [BUSINESS LEGAL NAME]
WhatsApp: +94 76 050 5866
[SUPPORT EMAIL]
[BUSINESS ADDRESS]
Retention decision: [DATA RETENTION PERIOD]
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